Privacy Policy

At Fibrelight Communications Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or use our website (fibrelight.org.uk) products, or services.

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our Services, including:

Personal Information: This may include your name, email address, phone number, billing information, and any other information you voluntarily provide to us.
Usage Data: We collect information about how you access and use our Services, such as your IP address, browser type, device information, and browsing behavior.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our website and enhance your experience.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing, operating and maintaining our Services.
Personalising your experience on our website.
Communicating with you, including responding to your inquiries and sending updates.
Analyzing usage patterns to improve our Services and customer support.
Complying with legal obligations or protecting our rights.

How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors, service providers, or contractors who perform services on our behalf, such as hosting, payment processing, and email marketing.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the right to:

Access, update, or delete your personal information.
Object to or restrict the processing of your data.
Withdraw consent, where applicable, without affecting the legality of processing based on consent before withdrawal.
Request data portability.

If you wish to exercise any of these rights, please contact us at privacy@fibrelight.org.uk.

Children’s Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from children under 18, we will take steps to delete such information.

International Data Transfers

If you are accessing our Services from outside the United Kingdom, please be aware that your information may be transferred to and processed in the United Kingdom. By using our Services, you consent to the transfer of your information to a country that may have different data protection laws than your country of residence.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the policy. Please review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Fibrelight Communications Ltd
Wigan Investment Centre, Waterside Drive, Wigan, WN3 5BA
Email: privacy@fibrelight.org.uk
Phone: 01942 705704

Effective Date: Tuesday 4th March 2025